Accessibility

• Reaseheath Mini Zoo is wheelchair and pushchair accessible, with pathed surfaces and lifts/ramps where appropriate. 
• At the main entrance the dropped curb to enter the zoo is a little bit further up the path on the speed bump.  
• There is plenty of seating around the site. 

• We have disabled car parking spaces available to visitors who require them. Due to our barrier system onsite, you will need to contact us 2-3 working days before your visit to allow us to organise access. Please email zoo@reaseheath.ac.uk. 

We have created a social story of the zoo for visitors who are anxious about their visit. You can prepare before you come with the images in the document helping them become more familiar with the sights of the Zoo.

Download the social story here

• We offer free entry for any guests who are caring for anyone who is registered as disabled. 
• Disabled guests should purchase a standard adult/child ticket and their carer will be admitted for free. 
• Any carer who purchases a ticket must accompany the person they are caring for on the visit. You will be required to provide documentation to validate this. (This can include a blue badge) 

• If the above criteria are met and a carer is needed, then a free carer entrance will be granted. 
• A maximum of 2 carer tickets, only if required, may be granted free entrance. 

Assistance Dogs who are registered with an accredited training provider are welcome on site. Please note that we do not allow any assistance dogs in training into the zoo. We would appreciate a call prior to your visit so we can make arrangements for your visit as soon as possible.  

Some of the animals can get spooked when they see a dog, so we will advise you of suitable routes to take around the zoo.  

• All registered assistance dogs must be up to date with their inoculations 
• All assistance dogs must be kept on a lead at all times and under strict control 
• Dogs must not be allowed to defecate anywhere in the zoo grounds and any incidents should be cleared away by their owners 

• We offer sensory bags to borrow whilst you are at the zoo. These include ear defenders, fidget toys, green and red cards and PEC cards.
• We also have a quiet room available for visitors to use, it is a calm peaceful space away from other visitors with mindful activities.
• If you wish to use these during your visit please ask at our zoo kiosk.

Accessibility is important to us and we endeavour to create an environment free from barriers and obstacles to ensure that our facilities and services are accessible to all. For any other questions please contact us and we’ll be happy to help.